FAQ
Can I cancel my order?
No, it will be much easier if you simply wait for the order to arrive and then issue a return.
Missing confirmation email?
Firstly you want to check every inbox of your email, for example the scam & spam tray. If you haven’t received it yet directly after your order, please be patient for a few minutes and you should get the confirmation email shortly. If you still didn’t get an email about the confirmation of your order, then contact our customer service mail: info.hardyouth@gmail.com
Return policy
You have the right to return your order within the first 14 days, for any reason and without justification and no returns are accepted after this period. The 14 day period starts when you have received your order, and not on the date as you had placed your order.
You are also required to ship back your order with the same quality that it arrived with, this means that all tags should still be attached to the product and that the product does not have any further defect/damage nor has been used or washed. If the product is not in the same quality/state as we shipped it in, then we will not accept a refund of your order. We do not accept returns from orders that are shipped outside of the EU. All sales are final for orders outside of the EU.
Defected/damaged product on delivery?
Our customer team puts in the best effort to ensure your order will arrive with superior quality and free from any imperfections. Yet, maintaining complete control over this can be challenging. Should you encounter an issue with a defective or damaged product, please submit your claim to info.hardyouth@gmail.com and include photographic evidence with an explanation of the situation.
Items exhibiting defects might need to undergo evaluation before a refund is granted. This process could require sending the item back to our warehouse for a thorough examination, before you could get a refund.
Can I exchange for a different size?
No, we do not support exchanges. It will be much easier if you simply return your order with our return form and then place a new order with a different sizing.